Pay Type: $16- $20 per hour
Posting Date: December 23, 2022
Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)
Who You Are
Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.
Who We Are
As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.
We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”
What You’ll Do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.
You’d be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You’d listen well and gather essential details on phone, email, and chat conversations. You’d use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you’d cheerfully walk them through fixes using non-jargony language.
You’d also enjoy creating proactive training and support for customers before they even know they need it! And you’d collaborate with our larger team to find ways to make administrative, operational, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.
While the work is performed remotely, you may need to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
What You Need
High school diploma or equivalent
2+ years of customer support experience
Excellent verbal, written, and listening communication skills in English
Working knowledge of computer systems, software and applications, and the internet in general
Excellent customer service, time management, and interpersonal skills
The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
A private, quiet workspace
High-speed internet service
Fitting into the Culture
Customer Focus
Set clear expectations with new customers and deliver on those expectations.
Create dependable relationships with customers.
Willingness to understand customer challenges and dedication to creatively solving them.
Humility
Demonstrates a fundamental respect for others.
Willing to share and learn together.
Teamwork
Interest in building and maintaining a strong rapport with team members.
Communication
Ability to listen, speak, write, and communicate well in English.
Comfortable thinking, talking, and typing all at once.
Problem Solving
Listen carefully to understand questions and concerns.
Diagnose and quickly find resolutions to problems.
Technical Knowledge
Well-organized and pays attention to detail.
Genuine interest in learning about computer programs and software applications.
Comfortable explaining and teaching computer-related tasks to non-technical individuals.
Drive for Results
Ability to quickly gather pertinent details and learn on the job.
Take initiative to complete work independently.
Capable of working on multiple tasks simultaneously.
Conduct and coordinate park implementations to meet targeted go-live dates.