Job Type
Temporary
Description
Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
About the Position
We transform customer service into customer care by providing a flexible work-at-home culture that attracts people with a passion for caring. If you are selected for this temporary role, you would be accepting incoming calls from those that may need assistance with questions and concerns of insurance policy holders, insurance agents, and/or mortgage companies. We do not know how long the project is slated to last for, but at this time we anticipate 2-6 weeks minimum.
Requirements
Ability to communicate professionally
Proper articulation, attention to detail and assertiveness required
Excellent verbal communication skills including grammar and voice quality, tone and pitch
Ability to remain poised under pressure
Documentation, data entry, organization and problem-solving skills are imperative
Ability to handle detailed work with a high degree of accuracy and speed
Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
Legally able to work in the United States
Excellent written communication skills a must
Two or more years of customer service experience
PREFERRED QUALIFICATIONS
Bilingual in Spanish and English
Call center experience
WHAT YOU WILL BE DOING
Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
Provide claim information to those inquiring (open, closed or reopen)
File new claims
Notate accounts with relevant information
Model ethical behavior and execute job responsibilities in accordance with trainings, standards and information protection policies
Effectively respond via the telephone to concerns of policyholders, insurance agents and mortgage companies.
Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions
Take ownership of each call, handling it until a resolution is reached, which includes follow-up as necessary to ensure that the actions promised to the caller are completed
TRAINING (please convert all times to reflect in your time zone)All dates and times are tentative and are subject to change
Orientation date and time: TBD
Training date and time: TBD
All training is paid
You will be expected to start talking calls immediately after training
Pay Rate
$15.00 per hour
$15.50 per hour (bilingual agent speaking fluent Spanish & English)
This is an IC position
Pay is via direct deposit once per month on the 10th
Shifts
Pick your own hours for a minimum of 30 up to 40 hours per week scheduled in 1-hour increments
The call center is open Monday-Sunday 7am to 10pm EST
Technical Requirements
Laptop or Desktop Computer running Windows 10 or higher. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads
Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software
DSL or Cable internet (Wireless and Satellite are not compatible with our software)
Current antivirus and antispyware
Installed operational firewall
High-speed internet connected to a US based ISP and a computer running Microsoft Windows 10 or higher operating system (no Windows 7 or 8.1)
USB headset with microphone with mute button (NO WIRELEES)
Google Chrome or Internet Explorer browser
*If you are selected, your offer is contingent upon successfully completing and passing a background check.
*There are NEVER any fees associated with applying or working for Direct Interactions
WE ARE NOT HIRING/CONTRACTING IN CALIFORNIA OR NEW YORK AT THIS TIME
Salary Description
15.00 per hour