Join a fast-growing healthcare technology leader and provide technical support that directly impacts patient care.
About PerfectServe
PerfectServe is a top-ranked provider of clinical communications, scheduling, and patient engagement solutions. With an 88% growth rate over the past three years and recognition on the Inc. 5000 list, we help healthcare teams deliver faster, safer, and more coordinated care. Our mission is to optimize provider schedules, route messages to the right person at the right time, and improve workflows across care settings—all to advance patient outcomes and reduce provider burnout.
Schedule
- Full-time, remote position (U.S.-based only)
- $19/hour + comprehensive benefits from day one
- Must be available to work one weekend day; some holidays required
- Day, evening, and overnight schedules available
- Training: First 60 days Monday–Friday (EST) daytime schedule before moving to assigned shift
- Start date: September 8, 2025
Responsibilities
- Field incoming client communications via phone, chat, and online portal
- Assist physicians, nurses, and administrators with account management, on-call schedules, mobile/web applications, and troubleshooting
- Train end users on best practices for using PerfectServe solutions
- Diagnose and resolve issues related to message delivery, connectivity, and content
- Build and revise user accounts per established standards
- Configure and deploy custom applications to meet workflow needs
- Collaborate with customer success, integration, and technical teams on escalations
- Document all activity accurately for audit and tracking purposes
Requirements
- Strong technical aptitude and troubleshooting skills
- Excellent verbal and written communication abilities
- High customer empathy and commitment to service excellence
- Analytical mindset with the ability to prioritize in a fast-paced environment
- Access to high-speed internet
- Comfortable with on-camera participation for meetings
- Ability to work evenings, overnights, weekends, and some holidays
Benefits
- Remote-first work environment
- Health, dental, vision, life, and disability insurance (effective day one)
- 401(k) with match, immediately vested
- 17 company holidays + 2 floating holidays + competitive PTO policy
- Internal advancement opportunities
If you’re a tech-savvy problem solver who thrives on helping others and wants to make a difference in healthcare, we’d love to hear from you.
Happy Hunting,
~Two Chicks…