Provide top-tier software and technical support to clients in the fast-growing medical aesthetics and wellness industry.
About PatientNow
PatientNow delivers practice management solutions for elective medical practices, empowering providers to spend more time with patients and less on administration. With innovative EMR, practice management, and medical CRM software, we support Med Spas, nutrition, weight loss, hormone therapy, and wellness providers across the U.S. Our mission is to help businesses in beauty and wellness streamline operations, drive sustainable growth, and improve health and confidence worldwide.
Our Values
- Show Up – Be present and supportive for customers, colleagues, and the business.
- Own the Outcome – Deliver results with pride, communicate early, and continuously improve.
- Be Authentic – Share openly, keep promises, and engage with respect.
Schedule
- Full-time, remote role (U.S. only)
- Standard business hours with occasional callbacks as needed
What You’ll Do
- Provide technical and application support for PatientNow’s EMR/PM/CRM software
- Guide customers step-by-step through issue resolution in a professional, user-friendly way
- Diagnose and resolve software/hardware issues (including scanners, cameras, credit card equipment, etc.)
- Accurately log and process cases in the CRM ticketing system
- Escalate high-priority issues when needed
- Offer alternative solutions to improve client satisfaction
- Follow up with scheduled callbacks and ensure resolution
- Stay current on PatientNow software updates and industry best practices
What You Need
- Prior software support or training experience (EMR/Practice Management software preferred)
- Technical acumen with strong problem-solving ability
- Experience with CRM/ticketing systems and remote access tools (e.g., LogMeIn)
- Excellent written and verbal communication skills
- Strong customer service and listening skills
- Ability to multitask and manage cases efficiently
- Professional phone etiquette and attention to detail
Why PatientNow?
- Be part of a rapidly growing company serving medical aesthetics and wellness practices nationwide
- Work remotely with a supportive, collaborative culture
- Competitive pay and benefits
- Opportunities for continuous learning and growth
Join PatientNow and help practices across the U.S. deliver exceptional client experiences through innovative technology.
Happy Hunting,
~Two Chicks…