Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
The Customer Support team works hand-in-hand with our customers to identify, understand, prevent, and solve their problems. Acting as the voice of the company, we develop and deepen the relationships with our customers. We are successful when our customers are promoters of the company. If you’re passionate about helping people, come join our world class Customer Support team!
The Support Associate position provides outstanding customer service to help sustain and improve the use of Accruent’s Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication!
This role will be working on/with our Maintenance Connection product within the Industrial and Manufacturing industries. Maintenance Connection’s software helps maintenance teams manage work orders, organize and execute preventative maintenance, predict asset maintenance, and manage enterprise assets and equipment inventory.
This position reports directly to the Support Manager and will be a remote work opportunity.
How you’ll make a difference:
Serve as first point of contact for Accruent’s customers regarding software and technical issues
Maintain detailed records of all internal and external customer interactions
Follow support processes and incident response procedures
Work with customers to clearly identify problems and apply the appropriate solution
Escalate high priority issues to senior support staff and multi-functional teams as necessary to resolve and address the root cause of issues
Maintain a solid understanding of Accruent supported products and technologies
What you bring to the table:
High school diploma or equivalent experience
Excellent verbal and written communication skills
Works well in a team environment as well as independently
Enjoys and excels at problem solving and assisting others
Demonstrated ability to deliver results with a collaborative work ethic and a customer-centric mentality
Preferred skills/experience:
Bachelor’s degree in related discipline
Prior experience in a software support role
Please Note:
This job does not require travel domestically or internationally,
This is a full-time, non-exempt opportunity.
Relocation will not be considered for this position.
At this time, visa sponsorship is not available.
The hourly range for this position is $15.96 – $29.62. This position is also eligible for a bonus as part of the compensation package.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
ABOUT ACCRUENT
At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.
We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.
Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.
Explore the path. Join Accruent.
ABOUT FORTIVE
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.