If end date is listed, the posting will come down at 12:00 am on that date:
Hourly Rate – 22.27
Under direct but not constant supervision, to handle customer requests for connection and disconnection of service, calls for emergency service, and questions about service; to handle customers’ complaints and inquiries, and to perform related work as assigned. In this role to perform details of work, such as:
- Take phone/mail/online applications for connection and disconnection of services for all customer classes; calls for emergency service, and correction orders such as changes in name or address, etc.
- Answer inquiries from customers, electricians, and others regarding service and other information shown on customer records.
- Receive and process residential and commercial orders for connection and disconnection.
- Handle trouble calls received from customers and report to dispatching according to company policy.
- Perform daily clerical operations, such as customer correspondences/faxes, letters of credit, and other forms or letters requested by customers.
SPECIAL RESPONSIBILITIES:
- To hold as confidential information related to customer accounts.
- For promptly and courteously answering customer inquiries using Customer First! Customer Now! principles.
- For accurate entry of customer information on Company records and orders.
- For promptly transmitting to dispatching orders for emergency service and reconnection orders.
- To respond for emergency callouts.
CONTACTS:
- With all kinds, types, and classes of customers by telephone, in writing, or online.
- With other employees in various departments relating to customer billing records and services.
QUALIFICATIONS:
High school diploma or equivalent is required; or 60 credit hours toward a bachelor’s degree preferred
Must pass Company customer service aptitude tests.
Customer service experience within the last three-years is preferred.
Must demonstrate a businesslike, professional manner in dealing with customers.
Should have a good command of English and be able to speak distinctly; have the tact and diplomacy essential for customer contact; effective letter writing skills required.