About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company’s services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net
THIS POSITION IS REMOTE. MUST RESIDE IN HONOLULU, HAWAII FOR POSSIBLE TRIPS TO THE HOSPITAL.
Xtend Healthcare is looking for a Supervisor I, Insurance Operations. This position will be responsible for the supervision of operational tasks and processes as assigned to support business objectives for Xtend Healthcare Insurance Operations clients/projects. Provide leadership to team members based in multiple locations to include remote/at home sites, client sites, service centers, and offshore delivery teams. Interfaces directly with clients, outsource partners and suppliers in addition to collaborating with internal business teams as needed.
Responsible for recommending operational processes and policies to facilitate attainment of near-term performance targets as well as long-term strategic business objectives. Delivers effective professional communication amongst internal and external teams. Provides project-specific training during onboarding and supports the productivity and quality performance of the team.
Primary duties include:
Supervision of client specific Insurance Operations tasks and processes for Xtend Healthcare
Assigns the work of direct reports
Contributes to the decision to engage, terminate, advance, promote, or change status for employees under their supervision
JOB SUMMARY:
Team Development
Provide and demonstrate effective leadership and soft skills in supervising operational tasks and processes to facilitate attainment of departmental performance measurements and goals.
Mentor and develop team members on effective revenue cycle techniques necessary to achieve excellence and maintain high performance.
Maintain constructive relationships with co-workers and members of management.
Provide project-specific training to new staff.
Project Management
Maintain an effective communications process with management, facilitating direction and operational stability.
Collaborate with Information Technology to deploy topflight technology for improved service and reporting.
Participate in the development and implementation of improvement strategies when objectives are not met.
Ensure up to date billing and regulatory standards are implemented into workflow.
Monitor PRISM request statuses to identify opportunities to minimize client requests.
Monitor PRISM KPIs to ensure targets are consistently met.
Review quality audit results to identify opportunities for training.
Analysis and Reporting
Consistently identify reasons why claims are not paid on initial submission or payment is delayed. Collaborate with management to identify trends, revenue impact and root cause.
Contribute supporting information regarding trends and root cause analysis for weekly and monthly client meetings.
Monitor and analyze productivity, inventory and quality report results to collaborate on the development of action plans for continuous performance improvement.
General Management
Maintain regular attendance and consistent arrival and departure times.
Participate as a highly functioning member of the team, striving to identify methods to increase revenue and effectively resolve claims.
Confront all obstacles with a positive outlook and an inclusive team approach.
Accept accountability, accepting and providing constructive feedback.
Performance Monitoring
Review performance data that measure productivity and goal achievement to ensure attainment of revenue and profitability targets.
Share opportunities for up-selling and cross-selling and communication with management.
MIMINUM REQUIREMENTS:
High School diploma
In good standing with Xtend Healthcare (no active warnings per posting policy)
2+ years of experience working in revenue cycle operations (AR and billing) environment exceeding expected performance levels. (additional equivalent education above the required minimum may substitute for the required level of education)
1+ years leadership experience
Experience in MS Office products.
Proven knowledge and compliance with applicable federal and state regulatory requirements.
PREFERRED QUALIFICATIONS:
Project management.
Data management.
Regular attendance is a requirement for this position.
Successful track record in the completion of assigned tasks and processes
Strong demonstration of personal initiative and self-direction.
Effective team building, coaching and leadership skills required.
Developed verbal, written, presentation and overall communication skills.
Ability to establish trust and credibility and maintain positive professional business relationships with all levels of Xtend Healthcare organization.
Ability to meet strict deadlines and handle multiple priorities in a very-fast paced environment.
Proven ability to communicate and collaborate cross-functionally with management levels within the organization.
Ability to pay close attention to detail and accuracy with effective organizational skills.
Ability to identify areas of improvement, develop corrected process flows and strategically utilize resources to implement effective change
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