Lead and develop a high-performing customer service team while ensuring Allied delivers on its promise of exceptional client care. This leadership role blends coaching, performance management, and process improvement in a fully remote environment.
About Allied Benefit Systems
Allied Benefit Systems partners with employers nationwide to deliver flexible, innovative healthcare benefit solutions. With a strong focus on client service and member advocacy, Allied leverages technology and expertise to simplify healthcare benefits and improve the customer experience.
Schedule
- Full-time, fully remote role
- Standard business hours, with flexibility required
- Reliable internet required (100 Mbps download/25 Mbps upload minimum)
What You’ll Do
- Supervise and coach a team of customer experience specialists
- Lead performance management, one-on-ones, appraisals, and growth planning
- Monitor real-time queue performance and team productivity
- Ensure compliance with policies and quality standards
- Provide feedback, motivation, and development opportunities to staff
- Analyze data and identify trends to improve customer satisfaction and operational performance
- Collaborate cross-functionally to resolve escalated issues and executive complaints
- Implement best practices to improve efficiency and customer outcomes
What You Need
- High school diploma required; college degree preferred
- 3+ years in benefits administration and contact center environments
- Supervisory or leadership experience (team lead/project lead accepted)
- Strong knowledge of medical/dental employee benefit administration
- Proficiency with Microsoft Office and ability to learn new data systems
- Excellent organizational, time management, and communication skills
- Ability to manage deadlines, prioritize, and foster team collaboration
Benefits
- Salary range: $60,000–$62,000 annually
- Medical, dental, and vision insurance
- Life and disability coverage
- Generous paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Technology stipend to support remote work
Step into a leadership role where you can shape culture, drive performance, and make a measurable impact.
Your guidance could define the standard for exceptional customer experiences.
Happy Hunting,
~Two Chicks…