Upswing is a mission-driven company that partners with colleges and universities to improve nontraditional student outcomes. Over 28% of students using Upswing are working while in college, and 43% are Hispanic or Black, and many are first-generation students. Our platform doesn’t cost students a thing; the school enlists our help to support their students. We’re looking for individuals who care about education and equality of student resources to come join our team!
We’re currently partnered with more than 70 colleges throughout the country, where Upswing helps over 700,000 students succeed throughout college. You’ll get to work with a team of motivated, intelligent, and fun people at Upswing – all working toward the same mission of student success and retention.
As a mission driven organization, we strive to build a community inside Upswing where we are able to live our values to help our students grow and thrive. Our values represent why we do what we do and how we plan on doing it. We hope to build a team that represents these values so that we can all grow together.
Celebrate Concrete Roses
Dare to Fly First
Choose the Harder Right over the Easier Wrong
Overview
As a Student Success Advocate (level I) at Upswing, you will help us provide an excellent student experience through clear communication, troubleshooting, and collaboration with team members. You will specifically work with our operations team to provide student support efforts that will enhance our text message interactions with college students and admins.
In this role, you’ll get to work alongside team members to:
Provide excellent student support
Communicate issues and questions from students to the rest of the Upswing team.
As you support students and admins using the Upswing platform, it’s important that critical issues are communicated to product team members as they arise and the right level of context is provided to aid in the troubleshooting and resolution of issues.
As you grow in the role, you will also have the opportunity to interact directly with end users of our product to help provide troubleshooting and technical guidance. This involves direct chat, responding to user inquiries, and occasionally interacting with users through screen sharing and other virtual means.
If you apply for this role, you should:
Be tech savvy and able to quickly learn new software
Communicate clearly and effectively
Have an empathetic and fun personality
Be detail-oriented and organized
Be able to work at least 15 hours between Monday through Friday
Some extra things that may set you apart:
Experience with software platforms Airtable, Google Suite, and Zendesk
Working knowledge of user experience
Experience with customer service at a tech startup
Ability to work some nights and weekends based on schedule availability
Additional Information:
Competitive hourly rate at $17/hour
Remote working environment with opportunities for in-person collaboration
An energetic and fun team to grow your career with!