Help students from underserved communities succeed in allied healthcare training programs and launch meaningful careers—all from home.
About Stepful
Stepful is reimagining allied healthcare training with affordable, online, instructor-led, and AI-supported programs. We help learners—especially those from underserved communities—enter high-demand healthcare roles. Our graduates work for leading employers like CVS, NY-Presbyterian, and Walgreens. Backed by Y Combinator, Reach Capital, AlleyCorp, and a recent $31.5M Series B led by Oak HC/FT, Stepful was named the #1 EdTech company in the U.S. by TIME in 2025.
Our values:
- Care first – We do whatever it takes for our students to succeed.
- Learn quickly – We test, use data, and iterate.
- Build together – We win when we rely on each other.
- Own it – We take initiative and show pride in our work.
Schedule
- Fully remote, contract role
- Daytime hours, Monday–Friday (typically 8 AM–8 PM ET)
- Compensation: $17–$18/hour
Responsibilities
- Coach students who are struggling with motivation, grades, or program payments to help them stay on track to graduate
- Provide timely, effective support to students using Front/HubSpot
- Answer inbound calls from current and prospective students
- Respond to email, SMS, and social media inquiries from potential students
- Create and maintain help documentation for frequently asked questions
- Work 1:1 with students to meet academic requirements for graduation
Requirements
Experience
- 2+ years in career services or student coaching (preferred)
- Experience with Front, Freshdesk, or HubSpot (preferred)
Skills & Knowledge
- Excellent communication skills and strong attention to detail
- Problem-solving skills to address issues and identify opportunities for improvement
- Ability to manage multiple online tools and video-conferencing platforms
Other Requirements
- Reliable computer and high-speed internet
- Quiet, professional workspace
Benefits
- Fully remote, flexible work environment
- Opportunity to help students from underserved communities achieve career goals
- Be part of a fast-growing, mission-driven EdTech company
If you’re passionate about student success and want to make a measurable impact, we’d love to hear from you.
Happy Hunting,
~Two Chicks…