Two Chicks With A Side Hustle

Employer: Princeton Review – TPR

About The Princeton Review:

The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position:

The Student Success Assistant is part of a team of top-notch professionals who ensure Princeton Review students achieve their goals through an outstanding student experience. Student Success Assistants interact with enrolled students and parents by telephone and email and provide expert advice, timely information, and compassionate support. Student Success Assistants are empowered with the tools, resources, and permissions to always do what’s best for our students, which drives the word-of-mouth that is critical to the organization’s success. This is a part-time position with a required Saturday and Sunday availablity per week for a total of 16 hours.

$15 an hour based on a 16 hour work week on Saturdays and Sundays only.

Major Responsibilities:

  • Support enrolled students and their parents across all TPR programs through outstanding phone and email customer service aimed at ensuring a delightful and frustration-free experience.
  • Respond to calls, requests and needs of students/parents in a timely and professional manner
  • Deliver effective student communications with timely, accurate, and compelling information using the brand’s voice
  • Serve as a liaison between students and team members; resolve student/parent issues.
  • Document all student and parent contact to ensure continuity of customer service and provide data to improve all aspects of the customer experience.
  • Execute the consolidation of courses with professionalism and understanding for retail students
  • Provide basic technical support to ensure students can access their Dashboards and Online Classrooms across standard platforms
  • Undertake daily administrative tasks to ensure the functionality and coordination of department’s activities.
  • Collaborate within the team and with the Operations Manager to meet and exceed the needs of our students and teachers
  • Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
  • Other duties as assigned

Background, Experience & Qualifications:

  • Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
  • Ability to manage your own time and work remotely from your manager, teammates, and clients
  • Strong written and oral communications skills
  • Ability to deliver strong customer service with empathy and compassion for students and parents
  • Experience working collaboratively to achieve objectives
  • An ethic of personal responsibility; a need to hold yourself accountable on behalf of a team
  • Modern tech fluency, including the ability to manage your responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms
  • Experience in the fields of test preparation, academic support, or online education a plus
  • Experience in an Operations, customer/client services, or related roles a plus

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

The Princeton Review is a drug free workplace.