Student Accounts Specialist

About ACHS

American College of Healthcare Sciences (ACHS) has been providing excellence in holistic health distance education since 1978 and is accredited by the Distance Education Accrediting Commission (DEAC). ACHS specializes in accredited online graduate and undergraduate degrees, diplomas, certificates, and micro-credentials in integrative medicine fields including aromatherapy, herbal medicine, holistic nutrition, and more.

Our mission is to lead the advancement of evidence-based, integrative health and wellness education through experiential online learning and sustainable practices. As a member of the Business Office team, this position supports our students’ financial wellness as they invest in completing their health and wellness education. 

Overview

The Student Accounts Specialist is responsible for processing and managing student payments including payments from a variety of private and federal funding sources, processing credit card payments, daily deposits, financial reporting, past due balance outreach to students and customers, and other accounts payable and accounts receivable responsibilities. The ideal candidate will work effectively with Business Office staff who share similar responsibilities and may job share during peak processing periods. 

The Work You Will Do In This Role:

Student Financial Support Responsibilities

• Provide high-level customer service and timely responses to student inquiries via phone, email, and text.
• Maintain knowledge of tuition and fees as well as refund policies to accurately address student inquiries.
• Maintain and update student records in ACHS systems, including CRM, accounting system, and student information system.
• Process and apply student payments from all funding sources received online, by mail, and by phone.
• Manage 3rd party tuition assistance payments, including follow-up with organizations such as GoArmyEd, WAWF, MyCAA, and Voc Rehab.
• Import payments and invoicing to the accounting system and process daily credit card and check deposits, including batch reconciliation and documentation.
• Calculate and process account adjustments, including student refunds, Title IV refunds, stipends, product replacements, and scholarships.
• Establish and audit student payment plans to ensure accurate charges and timely postings.
• Perform collections outreach to students with past due accounts to develop payment plans and resolve delinquent accounts.
• Ensure compliance by processing all student transactions within the required regulatory timeframe.
• Complete weekly and monthly reports, including account aging, A/R reconciliation, credit balance reports, statement processing, and verification of posted transactions.
• Contribute to the development and implementation of Business Office processes in response to institutional changes or compliance requirements.

Accounts Payable Responsibilities

• Audit and enter vendor invoices; verify pricing, terms, and other information and conduct vendor outreach as needed.
• Process weekly vendor payments, including generating a schedule of bills to pay, collecting and reviewing open invoices, and ensuring proper documentation.
• Complete monthly bank account reconciliations.
• Collect credit card receipts, categorize charges correctly in the accounting system, and complete monthly credit card reconciliations.
• Perform other related duties and special projects as assigned.

If you are passionate about helping students navigate their financial responsibilities and have a keen eye for detail, we encourage you to apply for the Student Accounts Specialist position. Join us in making wellness education accessible and affordable for all students.

Required Qualifications:

• Some College in Accounting, Business Management or Finance, Bachelor’s degree preferred.
• Strong leadership and communication skills, both oral and written, with a minimum of 2 years of finance and accounting experience, preferable in an educational setting.
• Proficient Macintosh computer skills including Excel, Word, and Google Docs/Sheets. As an online institution, ACHS relies on technology systems to collaborate with remote teams and complete daily responsibilities. Staff should have a high level of comfort and proficiency using online tools and software applications.
• Ability to deal with highly confidential and sensitive information.
• Exemplary interpersonal/customer service skills.

Supervisory Responsibilities

This position does not have any supervisory responsibilities

Work Environment

This job can be completed remotely or in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; position requires prolonged standing or sitting. Requires frequent bending, stooping or stretching. 

Benefits Highlights 

• Eligible for Medical, Dental, and Vision insurance the first of the month after hire
• Dental and Vision covered at 100%; Medical covered at 90%
• Disability and Life insurance plans available

Paid Time Off

• Eligible for paid time off upon hire
• Paid Holidays 
• Paid Vacation 
• Pad Sick Time
• Paid Wellness Days (including expanded holiday breaks)
• Paid Volunteer Day

Other Benefits

• Education Benefit Program
• Paid Parental Leave
• 401(k) plan with institution match after one year of employment

Position Status

• Classification: Non-Exempt, Full-time
• Reports To: Business Office Coordinator
• Expected Schedule: Monday to Friday, 8:30-5:30 PST 

Non-Discrimination

ACHS is committed to equal opportunity and equal treatment for all qualified individuals. ACHS does not discriminate nor will it tolerate discrimination against any person because of age, gender, gender identity, color, race, national origin, religion, sex, sexual orientation, marital status, disability, veteran status, or any other class protected by law. 

ACHS complies with Title IX of the Education Amendments of 1972,  a federal law that prohibits sex discrimination in education, including but not limited to all forms of sexual harassment and sexual violence. Any person who files a complaint or participates in an investigation is protected from retaliation to the full extent of the law. Questions regarding Title IX may be referred to ACHS’s Title IX Coordinator and/or to the U.S. Department of Education’s Office for Civil Rights. ACHS Title IX Coordinator: Prisca Bermudez, Director of Academic Services, 5005 S. Macadam Avenue, Portland, Oregon 97239. 503-244-0726, [email protected] Apply for this position