ICF is currently seeking a Staffing and Training Coordinator to work on a national technical assistance project. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. The Staffing and Training Coordinator will use his/her expertise to support processes related to staff hiring, clearances, orientation, and ongoing training needs across the project. This includes working with the team to develop tools and supports needed to operate all facets of the case coordination program.
The successful candidate will have a broad knowledge of project management, staff engagement, and training. The Staffing and Training Coordinator will work closely with and under the oversight of the Staffing and Training Manager to execute essential staffing and training strategies through the development of materials and processes for effective staffing and training. The position is fully remote.
Key Responsibilities
Staffing and Training Coordinator responsibilities include:
- Support the development and implementation of strategies related to clearance tracking and documentation.
- Support the system that ensures Case Coordinators receive training and orientation on the Case Coordination Hub, ORR’s database/system of record and Tableau TKPI, within 10 calendar days of hire date.
- Support the development and implementation of strategies related to case coordination training and related topics, including a comprehensive orientation and ongoing training plan. Ensure all contract deliverables related to staffing and training are on time and of high quality.
- Work collaboratively across case coordination teams to identify knowledge gaps and training needs.
- Support training development related to case coordination duties and other supportive topics related to the care and support of unaccompanied children.
- Support the coordination of work with SMEs and partners in developing and delivering training related materials and services.
- Maintaining the staff training log related to the ORR records management training.
- Submitting to ORR a list of names and weekly updates of new staff who need UC portal access.
Basic Qualifications
- Bachelor’s degree in social work, public administration, or related field which requires an understanding of written communication.
- A minimum of 3 years of project coordination experience, or equivalent of project coordination such as managing multiple aspects of deliverables, deadlines, and partner relationships
Preferred Skills
- Experience in project management, communication, and outreach.
- Experience working with national training and technical assistance efforts.
- Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
- Working knowledge of the unaccompanied children’s program and roles within the ORR system.
- Experience working for a refugee program.
Professional Skills
- Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
- Exceptional project coordination skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
- Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
- Excellent verbal, interpersonal and written communication skills.
- Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.
- Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).
- Experience with training, curriculum development, and facilitation.
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