Staff Product Designer

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

Working on the Platform

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. Design at Honor works side by side with Product, Data Science, Engineering, and our Care Operations team to drive meaningful results. Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, solves complex problems, to help our people be even better at their jobs.

As a team, we are obsessed with designing clear and simple experiences that elevate the human elements of care delivery. We take pride in designing solutions that encompass service design, team composition, workflow and process, as well as digital tools. If you are a strategic designer who shares our core values—Own the Outcome, Solve with Empathy, and Act with Honor—let’s talk.

The Opportunity

As a fully remote Staff Designer you will be responsible for steering the strategic direction of our design decisions of our Staffing initiatives. You will work closely with cross-functional peers and stakeholders: Design, Research Product, Engineering, Data, Marketing, and Care Operations, to identify and build services that help improve the day to day lives of clients and care professionals. 

What You’ll Do

• Work closely with peers and cross-disciplinary team members across the company to understand and design features from concept to launch for the staffing domain
• Deeply understand and solve complex problems for our caregivers, customers, partners, and internal teams
• Design simple, easy-to-use experiences, and interfaces that meet domain needs in support of business goals
• Think through high-level product direction and low-level user details
• Engage with research and data peers to inform your design and systems thinking
• Work with the internal Care team to develop deep knowledge of our operations
• Provide and seek feedback from your creative and engineering peers to continuously push the bar for quality

We encourage you to apply even if you don’t meet all the qualifications. At Honor, we believe that diverse perspectives and experiences strengthen our team. Our hiring manager is committed to helping professionals grow their skills and develop in their careers. If you’re excited about this role and our mission, we’d love to hear from you.

What you bring to the role to be successful:

• Educational background in Design, Information Architecture, Service Design, Human-Computer Interaction, or a related field
• Minimum of 5 years of relevant work experience 
• Proficiency at leading end-to-end design on key workflows for digital features 
• Ability to guide teams in making complex design and business trade-off decisions
• Advanced skills in a broad range of design and research to develop exceptional user experiences
• Excellent problem-solving skills and a creative approach to experience design challenges
• Proven ability to work closely with Product and Engineering teams to enhance service experiences while effectively engaging various stakeholders.
• Exceptional presentation and storytelling skills that connect human narratives to evidence-based strategies.
• Self-starter who iterates processes based on organizational growth, actively seeking insights and feedback to improve work.
• Experience in mentoring peers across disciplines, with a commitment to staying current on design best practices and a humility to learn from others.
• Passion for Honor’s mission and the impact we can have on the world

Nice to Have Qualifications

• A portfolio of design work that demonstrates experience designing and shipping complex products that customers love
• Experience and/or interest in working for a company that is scaling in maturity 
• Experience using Systems Thinking
• Knowledge of Behavioral Science frameworks
• Experience designing logistics-based webtools and/or mobile apps

Software we use

• Figma
• Atlassian: Jira and Confluence
• Lookr
• gSuite
• Slack
• OpenAI

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$187,200 – $215,000 USD