At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
Job Description
Social Services Specialists play a key role in supporting members to access the care they want, need, and deserve. You’ll get really good at understanding members’ needs and knowing which programs, resources, and internal teams can help address them. You’ll be an important part of helping us connect members with local social services through outreach and follow-up communication. And you’ll demystify often confusing processes like applying for Energy Assistance Programs.
This is a fast paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key.
Responsibilities will include:
- Triaging incoming referrals for members with social needs
- Using an internal resource library to address those social needs (i.e., transportation, financial, food, medication discounts, support groups).
- Calling a subset of members directly in all of our states and connecting them to community services
- Reaching out to local organizations to ensure members are receiving appropriate support
- Completing the necessary paperwork (i.e. transportation programs and prescription assistance programs) required to enroll in public and community programs
- Working hand-in-hand with other Devoted teams to address member needs
- Providing operational and administrative support across the team
- Meeting or exceeding performance and quality goals
- Providing inbound call support for members who need Social Services Support
Attributes to success:
- Great communication skills – you’ll be talking and emailing with a lot of different stakeholders
- A desire to exceed goals
- Things move swiftly at a startup – enjoying a fast paced environment is key
- Understanding urgency and having the ability to juggle multiple priorities
- You follow up relentlessly
- Ability & agility to multitask – you may be asked to do several things and need to change plans mid day
- You’re a great team player with a can do attitude
Desired skills and experience:
- Previous experience in social services strongly preferred
- 3+ years customer/patient-serving role
- Bilingual in English and Spanish strongly preferred
- Proficient in technology – you’ll be working with lots of new tools
- A history of being organized and having high attention to detail – it’s the little things that matter
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!
Salary range: $21.85-$26 per hour
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more….