Employer: Lyft
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
As the Social Media Customer Experience Associate, you will be Lyft’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
Responsibilities:
- Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft’s representative
- Proactively solve issues and foster trust with our beloved passengers and drivers
- Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
- Cover the occasional after-hours on-call shift
- Be a community advocate for Lyft
Experience:
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications preferred
- Captivating copywriting skills and fastidious attention to detail
- Emotional intelligence in spades and experience dealing with people
- Startup hustle and tireless work ethic
- Keen ability to work independently and in a team
- Strong ownership mindset and resolve to follow-through
- Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program