Looking to join a global leader in smart, sustainable building solutions? Johnson Controls is hiring a Service Support Coordinator to manage customer service requests for national accounts, ensuring timely follow-up, resolution, and strong customer relationships.
About Johnson Controls
Johnson Controls reimagines the performance of buildings worldwide, driving healthier, smarter, and more sustainable solutions. With a culture built on safety, innovation, and employee growth, the company empowers its teams with meaningful work and resources to thrive while supporting people, places, and the planet.
Schedule
- Full-time, remote position
- Reports to Strategic Account Service Support Team Manager
- Requires availability for daily follow-ups, reporting, and customer requests
What You’ll Do
- Receive and process customer service requests via phone, email, or portal
- Create service requests in Oracle ACE or Genesys
- Review daily reports for open or on-hold requests and follow through to resolution
- Act as primary contact for select national account customers in the U.S. (and assist Canada)
- Coordinate inspections, service calls, parts deliveries, and related communication
- Process quotes, proposals, and contracts as needed
- Track and report on account activity, late inspections, and open issues
- Escalate issues or forward calls to Senior Coordinators as required
What You Need
- High School Diploma or equivalent
- 2–3 years of customer service or related experience
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong written and verbal communication skills
- Ability to multi-task and manage detailed workflows
Preferred
- Experience with Oracle ACE, SharePoint, and third-party service systems
Benefits
- Pay: $25.96–$32.69/hour (based on skills and experience)
- Comprehensive benefits package available Day One (medical, dental, vision, 401k)
- Paid vacation, holidays, and sick time (10 days vacation in first year)
- Employee discounts (The Loop by Perk Spot)
- Extensive training and cross-training opportunities
- Supportive, collaborative work culture
This role is perfect for detail-driven service professionals ready to thrive in a fast-paced, global company.
Help deliver customer service that keeps Johnson Controls’ reputation strong worldwide.
Happy Hunting,
~Two Chicks…