Does having the power to help others provide you with incredible fulfillment? What if you could grow a career out of it? As a Service Specialist working with group insurance, you will put your passion (for compassion) to work, in an environment where every day is different and dynamic. You and your team will form the front line of support for our policyholders, brokers and group office personnel. They will depend on you for timely answers, ranging from general product inquiries to plan implementation, enrollment and billing specifics. Your responsibilities will also include a range of complex and sensitive policy-owner functions, allowing you to flex your creative muscles in a variety of ways. You’ll use your powers of critical thinking and problem solving to get to the heart of the matter efficiently. You’ll thoughtfully apply product knowledge. And you’ll fully understand the customer’s unique needs to deliver effective, personalized solutions. Of course, your impact won’t be limited to just answering questions and troubleshooting. To ensure the greatest level of retention, you will champion the customer-focused values Mutual of Omaha is known for with each interaction, including the tough ones. This means you will have opportunities to transform complex challenges into positive customer experiences. Combine your powers with ours, and turn your passion for helping into your profession.
WHAT YOU’LL DO:
Determines the intent of Policyholders & Brokers, and Group Office inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
Reviews and analyzes all data submitted and, when necessary, initiates calls to Policyholders and Brokers to obtain missing information or clarify questions to ensure proper handling on the front end.
Trains and or provides explanations to Policyholders and Brokers on billings, enrollments procedures and other business processing when needed to ensure efficient and effective service.
Provides excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.
Develops and maintains lasting and effective working relationships with both internal and external business partners to further the department’s vision and goals.
ABOUT YOU:
You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Must be located in United States or Puerto Rico.
Excellent human relations skills
Good verbal and written communication skills
Knowledge of group insurance products
Demonstrated attention to detail & ability to make sound, justified decisions
Demonstrated ability to provide quality and thorough customer service
Demonstrated organizational and analytical skills
Demonstrated ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!
VALUABLE EXPERIENCE:
Knowledge of group insurance products
Excellent teamwork skills
Strong background in contract language
Bachelor’s degree
WHAT WE CAN OFFER YOU:
A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our Career Site.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year
Regular associates receive 9 paid holidays in 2023
Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
Salary Range: 22.00/hour
Pay commensurate with experience.