City: REMOTE
Job Description:
Job Summary
Empower what’s next in technology at Purdue.
At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Specialist, you’ll be on the front line of that mission — ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff.
What You’ll Do:
- Lead the response to technical issues to ensure efficient problem resolution or proper escalation
- Provide Tier 1 remote desktop support and collaborate with Tier 2 staff to address complex issues
- Follow up on all trouble reports to ensure timely closure and excellent customer experience
- Generate technical documentation such as knowledgebase articles, internal procedures, and team communications
- Monitor infrastructure performance and manage events by initiating appropriate response procedures
- Participate in or lead major incident responses, coordinating communication channels and facilitating phone bridges when needed
- Serve as a team resource and lead by providing guidance, training, and scheduling support to staff
- Champion teamwork, consistency, and a supportive service culture on your shift
What You’ll Bring:
- Demonstrated technical aptitude and troubleshooting experience
- Strong communication and leadership skills
- Dedication to service, collaboration, and continuous improvement
Why Purdue?
At Purdue, your expertise powers a world-class academic community. You’ll join a team where curiosity drives innovation, mentorship supports growth, and every challenge is an opportunity to make a tangible impact. We’re dedicated to empowering our people — because when you succeed, the whole university moves forward.
Be part of the technology heartbeat that keeps Purdue strong. Apply today to join a team that supports progress at every level.
What We’re Looking For
Education and Experience Needed:
- Associate degree
- Six (6) months of customer service or information technology experience
- In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
Skills Needed:
- Excellent oral and written communication skills
- Ability to:
- convey complex technical information to non-technical individuals at all levels
- recognize problem areas and propose necessary changes
- mediate between technical groups to obtain timely resolutions
- work well under pressure, facilitate solutions, and meet deadlines and milestones
- Team building skills
- Team leading skills
- Works independently
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream
Administrative and Operational Support 3
- Pay Band S050
- Job Code #20003371