Work with a global leader in consulting and technology services while supporting customers in a fast-paced, highly regulated environment.
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With over 270,000 team members in nearly 50 countries, we help organizations realize their business ambitions through innovative strategies and technology solutions. At Capgemini, people matter, results count.
Schedule
- Tuesday–Saturday, 5:00 am – 8:30 pm MST
- 8.5-hour daily shifts
- Full-time, remote role (laptop provided)
Responsibilities
- Receive inbound calls from prescribers and members.
- Use multiple software systems to create prescription cases and determine coverage, determinations, and appeals.
- Communicate resolutions clearly via phone or written correspondence.
- Troubleshoot and resolve client application discrepancies.
- Maintain knowledge of evolving client guidance and government timelines.
- Meet productivity, turnaround time, and quality standards.
- Document interactions accurately across systems.
Requirements
- High school diploma or GED required; bachelor’s degree preferred.
- Prior call center experience, ideally with multi-screen navigation.
- Strong verbal and written communication skills.
- Typing speed of at least 30 WPM.
- Ability to manage multiple applications and dual monitors.
- Critical thinking, problem-solving, and time management skills.
- High-speed internet and quiet remote workspace (workspace audit required).
Preferred Qualifications
- 2+ years of business experience in problem resolution, business writing, or customer service.
- 6+ months of PBM/pharmaceutical experience highly desired.
- 1+ years of healthcare or call center background.
- Strong organizational skills, adaptability, and teamwork.
Compensation & Benefits
- Pay: $13.50/hour + up to $400/month in performance incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Monthly contests and performance rewards
- Laptop provided
Bring your customer service expertise to a global company where your impact is recognized and rewarded.
Happy Hunting,
~Two Chicks…