Prudential is a company of inquisitive, ambitious professionals working together across a multitude of fields. Together, we are building a better financial future for our customers and our communities around the world. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.
You will be part of the Long-Term Disability (LTD) Claims team which is part of our Group Insurance Business. We have Long-Term Disability offices in Roseland NJ, Portland ME, and Scottsdale AZ.
The Senior Disability Claims Manager is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. You will be expected to apply judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals.
In addition, the role requires but is not limited to the following skills:
- Focus on customer experience to deliver the best experience for our customers.
- Proven ability to deliver accurate, diligent, and trustworthy service to our customers.
- An energetic customer focus evidenced through maintaining customer relationships.
- Interacts with internal and external customers including, but not limited to, claimants, employers, physicians, attorney etc., to gather the information to make the decision on the claim.
- Provides technical direction to other claims personnel as needed.
- Validates payment period, follow up and monitors payment accuracy and timeliness; follows plan to closure for other claim personnel as needed.
What you’ll need to succeed:
- 3+ years’ experience in LTD claim management required
- Ability to solve complex claim scenarios with minimal mentorship
- Ability to manage multiple and changing priorities
- Claim/risk management skills and technical knowledge in contract interpretation and administration
- Excellent organizational and time management skills
- Successful written and communication skills proven in previous work experience
- Specific experience with collaborative negotiations
When starting in this position, you will be part of a comprehensive training program. This program will involve five to seven weeks of training. Following this portion of training, you will work closely with a mentor as you continue to become familiar with the role.
Location: Offering the opportunity to work remotely or, if nearby, from a Prudential Group Insurance location
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $60,100.00 to $89,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.