Primary Focus
The Desktop Analyst Provide day-to-day operational service and support for defined desktop services, solving complex hardware and software issues with a focus on clients Microsoft environment. Respond to and resolve user issues and support upgrades and patches to maintain a security environment. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities
Job Responsibilities
- Respond to and resolve issues focusing on the Microsoft environment and AWS
- Support Service Desk and other members of the Desktop support team
- Document SOPs and Knowledge Base articles
- Monitor MS alerts and assist with M365 upgrades and security patches
- Creation and deployment of application packages (SCCM, Intune).
- Other duties as assigned.
Qualifications
Minimum Job Skills and Qualifications
Minimum Qualifications:
- High school diploma or equivalent and/or 8 years of equivalent work experience
- Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred.
- 3-5 years’ experience working as a Senior Desktop Support analyst in an enterprise environment support > 1,000 users