UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
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You love problem solving and you love helping people. How about a career where you can do both? As a member of UnitedHealthcare’s elite customer service team, you’ll work directly with our brokers to help them navigate the health care system. You’ll be empowered to resolve the most complex health care related concerns, helping to connect the dots for our brokers. Your ability to provide exceptional customer service will truly make a difference in the lives of our brokers and members. Join us and start doing your life’s best work.SM
As a Senior Customer Service Representative, you’ll provide our brokers with the necessary information they need to better assist their clients. Every day, you’ll help brokers, in a compassionate and empathetic manner, providing guidance, support, and resolving issues. You have the opportunity to exceed expectations and improve the lives of our brokers and members every day.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Take inbound broker calls and provide accurate, satisfactory answers to their queries and concerns.
- Provide quality customer service through listening to and addressing brokers needs and/or issues.
- Research complex issues across multiple databases and work with support resources to resolve broker issues and/or partner with other departments to find a resolve.
- Answer questions regarding their client’s policies
- Provide one call resolution.
- Assist brokers with their contracting needs including compensation.
- Guide brokers through navigating the broker estore.
- Educate brokers on the products we offer.
- Occasionally make follow-up outbound calls.
- De-escalate situations
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the brokers portal, commissions, and client concerns. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- 3+ years of call center and/or customer service experience
Preferred Qualifications:
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $16.00 – $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.