📍 Remote (U.S. Based) | 💼 Full-Time | 💰 $49,200–$83,600/year + Bonus Eligible
🔬 About Advarra
Advarra is a market leader in clinical research solutions, bridging the gap between patients, sites, sponsors, and CROs to accelerate clinical trials and advance human health. With deep roots in ethical review services and cutting-edge technology, we’ve built a collaborative ecosystem designed to move research forward—faster and better.
🧬 Why You Matter
As a Senior Client Services Coordinator, you’ll be the direct link between our organization and top-tier clients in the clinical research space—pharmaceutical companies, contract research organizations, and academic institutions. You’ll guide them through the IRB submission process, help interpret complex review decisions, and ensure every step meets the highest standard of client care and regulatory compliance.
💼 Key Responsibilities
- Serve as the primary liaison for assigned sponsors, CROs, and PIs/sites
- Review and interpret protocols, site documents, and supporting materials
- Maintain relationships with assigned accounts and ensure smooth IRB interactions
- Manage foreign language translations and vendor communications
- Track custom client requests and implement process changes
- Respond to client messages within 24 hours
- Collaborate with QA to ensure low error rates and compliance
- Identify and escalate timeline or customer issues
- Contribute to process improvement and attend industry events
✅ Required Qualifications
- Bachelor’s degree or 4+ years of equivalent experience
- 4 years of experience in IRB, clinical research, or human subject protection
- Strong knowledge of federal regulations (FDA, DHHS)
- Intermediate MS Office skills (Word, Outlook)
- Excellent attention to detail, time management, and communication
- Able to read and interpret clinical/medical texts and documents
- Strong customer service, problem-solving, and multitasking skills
- Works independently with professionalism and discretion
🌟 Preferred
- Certified IRB Professional (CIP), or ability to obtain within 1 year
- Experience with proprietary workflow systems
- Public speaking and written communication skills
- Knowledge of informed consent and research ethics best practices
🧠 You’ll Thrive Here If You…
- Enjoy managing complex, high-volume workflows with precision
- Want to help advance life-saving clinical trials
- Are comfortable in a remote, process-driven work environment
- Value empathy, quality, and clarity in every interaction
💰 Compensation & Benefits
- Base Salary Range: $49,200–$83,600 (based on experience, location, and skillset)
- Bonus eligibility
- Comprehensive health benefits
- Paid holidays & PTO
- Professional development opportunities
🌍 Work Environment
- 100% remote role (U.S. based)
- Inclusive, respectful, and patient-centered team culture
- High-impact work that advances medical innovation and human health
🤝 Equal Opportunity Statement
Advarra is an Equal Opportunity Employer. We celebrate diversity and are committed to providing a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any legally protected status.
💬 Pay Transparency
The posted range reflects base pay only and may be adjusted based on qualifications and location. This role is also eligible for bonus compensation and full benefits.