Employer: UnitedHealth Group
Job Description:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
Senior Billing Representatives are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal/external clients. Be a resource to Management by being able to find and implement solutions to assist team members as well as mentor peers.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Performs all tasks of a Senior Billing Representative
- Trains employees and completes other trainings throughout the year
- Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
- Assists in documenting standard operating procedures and business rules for the department.
- Assists in resolving problems relating to all areas of Customers/Third Party billings and missing information
- Provides input and guidance to staff members in order to ensure continuous improvement in processes
- Facilitates individual and small group meetings
- Maintains current knowledge of billing requirements and system practices
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Demonstrated ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
- Excel Experience (creating/updating spreadsheets, creating/using formulas)
- Ability to work Monday-Friday any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:
- Some College (or higher)
- 3+ years of experience client, or third-party insurance billing
- Previous experience in operational areas or QA/QC
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
- Previous experience coaching and training a team in a collaborative environment
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to coach, mentor and train a team