Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding retiree benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Gig:
- Assists with open enrollment related to retiree insurance benefits.
- Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
- Respond accurately and thoroughly to caller inquiries and document call details accordingly.
- Ensure compliance in all areas of processing, completing all transactions timely and accurately.
- Take accountability for the entire process from receipt of work to resolution.
- The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
- Work under general supervision following established procedures.
What You Need to Make the Cut:
- 3+ years’ experience with retirement plan and retiree benefits is required.
- 5+ years’ experience with retirement plan and retiree benefits is ideal.
- Experience with benefit plan policies, procedures, and legal requirements related to retirees and beneficiaries.
- Knowledge regarding the processes retired employees experience and the options they have with company benefits (for instance COBRA and Medicare).
- Strong customer-centric mindset.
- Comfort level with technology – we are a technology company!
- Ability to diagnose and own technology issues.
- Embracing new technology as it is integrated into the organization.
- Strong people skills to find success in every opportunity.
- Exceptional phone etiquette and communication skills.
- Team player mentality, someone who strives for excellence.
This is a work from home role. We require the following:
- A professional, organized, and quiet home workspace.
- Internet speeds of above 50 Mbps (Download) and 5 Mbps (Upload).
The pay range for this position is $22.00 to $33.00 dollars per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
Businessolver provides a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/recruiting-businessolver-virtual-benefits-guide/ (for eligible full-time roles)
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.