Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you’ll make:

The Aero Portfolio Customer Service Leader will serve as the dedicated liaison between internal/external organizations and be assigned to lead managing the TVA Aero Contractual Service Agreement (MYA) account portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L ITR business strategy.

We operate with a founder’s mindset. We deliver innovation with passion, speed, and courage. We continuously challenge our thinking and are empowered to dream big and take smart risks.

Job Description

What you’ll do:

Essential Responsibilities:

• Foster and develop strong relationships with our valued TVA customers as the single point of contact caring for Aero customer operations wing to wing servicing a large fleet of LM Products within GE Gas Power, part of GE Vernova.
• Manage customer relationship w/stakeholders and overall communication strategy for the multiple sites accounting for many New Gas Power LM units.
• Responsible for Contract Service Account customer portfolio, ITR strategy account management, and strong financial acumen P&L Revenue, Margin, & Cash growth
• Establish contact to provide on-going technical and business support to assigned customer account portfolio overseeing Post New Unit Commissioning I&C HOM process w/subsequent New Unit warranty claim management.
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer.
• Oversee New Unit and/or Services warranty processing and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE.
• Develop outage scope/communicating scope hand off requirements to the One Field Service team.
• Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders.
• Manage safe outage planning, and execution mindful of our GE Vernova “Life Saving Rules”.
• Lead direction for all emergent/forced outage resolution.
• Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all customer invoicing/credit memo processing.
• Responsible for directing emergent (as needed) technical problem troubleshooting/resolution with Product Service Engineering.
• Own CSA contract leadership/obligations/execution and simultaneously manage multiple project deliverables (Parts, Field Service, MOH, Repairs, etc.)
• Consistently drive a Cost management culture within the organization and bring visibility to risks and opportunities ( warranty /parts / repairs / planning outages execution )
• Superior knowledge of lean standard for T&C’s and contract risk/opportunity requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion.

Qualifications/Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
• + Min. of 8-10 years of LM Aero derivative technical knowledge applicable to the power plant / generation and contract performance management /Outage & Warranty.

Eligibility Requirements:

• Willingness and ability to travel 50% of the time.
• This role is offered to support this fleet primarily based in Tennessee,
• National ( within USA ) relocation is offered as needed unless located in an adjacent 1-2 state of TN to be considered.
• No immigratory or visa services and sponsorship will be offered.

Desired Characteristics: 

• Excellent situation awareness to see around corners.
• Technical experience project planning and executing outages in ITR organization.
• Strong project management and quality background w/Black Belt certification
• Strong leadership, P&L financial, and commercial skills
• Demonstrated communication strategies capable of influencing executive level outcomes.
• Lead with an analytical measured approach to develop focused solutions.
• Strong interpersonal skills with superior oral/written communication for executive presentations.

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We’ve created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is:119,600.-165,400. USD / The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% (variable Incentive performance) bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least FEB 26th 2025

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes