Who we are
Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. Headquarters are located in Campbell, California with offices in Ohio, Massachusetts and Vietnam. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com Founded in 2000 and headquartered in Campbell, CA, SwimOutlet.com is the premier online destination for aquatics apparel and the web’s most popular swim shop. Since its inception, SwimOutlet.com has expanded into virtually every activity that takes place in and around water, becoming the largest online specialty store for aquatics in North America.
Seasonal Customer Service Representative
Compensation $15-$16/hr
Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Service Supervisor | Part Time
About Us:
SwimOutlet.com and Everyday Yoga aren’t just brands; they’re experiences. As pioneers in the aquatic and yoga e-commerce world, we’re passionate about offering the best gear and insights. We’re a community of water enthusiasts, athletes, and professionals who believe that everyone deserves a delightful shopping experience.
Position Overview:
As our Customer Support Representative, you’ll be the warm and friendly voice representing both brands. With each interaction, you’ll guide our customers, answer questions about their orders, address their concerns, and help them make informed choices about their swimming gear (or suggest your favorite yoga mat!).
If you’re someone who believes in making waves in customer service, and you’re ready to dive deep into an exciting role, then join our team!
Dive in and make a difference with us at SwimOutlet.com & Everyday Yoga. We can’t wait to meet you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner.
- Assist customers with product selection, order placement, and post-order concerns.
- Navigate our internal systems to look up customer accounts and process orders.
- Work collaboratively with our team to constantly improve the customer experience.
- Stay updated with product knowledge and company offerings.
- Escalate priority issues and log call information as per our procedures.
- Foster a constructive work environment that promotes teamwork.
- Adhere to all our regulations, policies, and work procedures.
- Other duties and projects as assigned.
What We’re Looking For:
- A genuine passion for helping people (and a love for swimming is a huge plus!).
- Previous experience in customer service, call center or a related field (1 year +).
- Excellent communication skills, both written and verbal.
- Ability to multitask and manage time effectively.
- Familiarity with e-commerce platforms is a bonus.
Perks of Joining :
- Dive into a supportive and vibrant team culture.
- Get access to employee discounts on our amazing range of products.
- Grow and learn with continuous training and development opportunities.
- Flexible working hours and remote work arrangements (we’ll send over cool tech gear for you to work with).
- Competitive pay.
Remote Work Essentials:
- Your own special workspace with a door, ensuring both privacy and concentration.
- A comfy yet ergonomic desk and chair setup, designed for both comfort and getting things done.
- A calm space where background distractions take a backseat.
- Trusty internet connection.
- The knack for tackling those little tech hiccups with computers, internet, and phones.
Training (paid)
- Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be Monday – Friday, 12PM to 4PM PST / 3PM to 7PM EST
Shifts Needed:
1. Monday, Tuesday, Friday – 7AM to 4PM PST (10AM to 7PM EST) 24 hours/week
2. Monday, Tuesday, Wednesday, Friday, Saturday – 12PM to 5PM PST (3PM to 8PM EST) 25 hours/week
3. Monday, Saturday, Sunday – 8AM to 5PM PST (11AM to 8PM EST) 24 hours/week
4. Tuesday, Wednesday, Saturday – 3PM to 9PM PST (6PM to 12AM EST) Sunday – 8AM to 5PM PST (11AM to 8PM EST) 26 hours/week
5. Monday, Tuesday, Friday, Saturday, Sunday – 11AM to 4PM PST (2PM to 7PM EST) 25 hours/week
6. Monday, Wednesday, Thursday – 6AM to 12PM PST (9AM to 3PM EST) Sunday 6AM to 3PM PST (9AM to 6PM EST) 26 hours/week
Physical Demands
The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.
USA Pay Range
$15—$16 USD