At Mack Weldon, we’re reinventing men’s basics with premium fabrics, smart design, and simple shopping. We started with underwear and socks, pieces that could make our customers more comfortable every day. In seven years, we’ve greatly expanded our product offering, customer base, and team—and we’re just getting started.
We’re a fairly small but fast-growing group of apparel veterans, digital marketers, creatives, engineers, and customer service experts working together in the name of comfort. And we’re looking for passionate, proactive, strategic, and creative problem-solvers to join us. If that sounds like you… keep reading.
THE ROLE
In preparation of one of the busiest times of the year for the retail industry, Mack Weldon is looking to bring on a part-time Seasonal Customer Experience Associate to support our CX team. As a Customer Experience Expert, you will be directly responsible for making customers feel great about trying and wearing Mack Weldon products. We believe going above and beyond creates positive lasting relationships; this is more than customer service. We believe each conversation with customers is a chance to impress and give them something to talk about.
This role is a part-time remote role offering approximately 20-29 hours/week and has a pay rate of $18/hour. This is a seasonal position that will start November 7th, 2022 and run through January 7th, 2023; employee will be a 1099 independent contractor. This role is expected to be available to work on weekends and some holidays.
WHAT YOU’LL DO
- Serve as the voice of Mack Weldon on the front lines, delivering a high quality experience to customers via email and chat
- Manage customer relationships efficiently and effectively by problem solving issues with deliveries, transactions, and overall customer shopping experience
- Maintain knowledge of Mack Weldon products including fit and style
- Share customer feedback and information with team members in order to continuously improve the customer experience
- Demonstrate your own personality as an extension of the brand’s. You’re a real human offering real help to real customers. Have fun with it!
- Be an active member of a 10 person team who has a can-do attitude and wants to develop strong working relationships within the team and company
WHAT WILL SET YOU UP FOR SUCCESS
- At least 1+ year of recent customer service experience
- Ability to learn quickly and adapt to new programs
- Experience with customer service software such as Zendesk
- Excellent oral and written communication skills with an attention to detail that ensures communication free of spelling and grammatical errors
- Upbeat, positive personality that will leave customers feeling good about their experience with Mack Weldon
- Ability to work autonomously and productively without in-person supervision
- A flexible schedule and a “no task is too small” attitude – customers have all kinds of questions, at all times of the day. Quick, fun answers are often appreciated especially if they thoroughly resolve their issue or answer a question.
- Previous experience at an e-commerce company is a plus
- Access to high speed internet and laptop – Mack Weldon will provide remote access to platforms