Job Type
Temporary
Description
SEASONAL Support Specialist 1
Tampa Bay FL Area preferred, but not required
5 positions available – start 9/5/23; ends 12/29/23
4 additional positions available – start 10/2/23; ends 12/29/23
$16/hr
Who We Are:
ShineOn.com is the world’s first print-on-demand jewelry platform, which allows entrepreneurs to sell personalized, viral products without having to carry any inventory. To date, we’ve generated over $100 Million in sales and we are just getting started.
Along with our cutting-edge platform, which allows new entrepreneurs to sell customized products without having to build a website, we also provide best-in-class training and support to our network of over 30,000 affiliates. As you can imagine our sales volume increases during the holiday season and as a Seasonal Support Specialist I, you will interact with our customers and merchants to provide information in response to inquiries about products and services and to handle and resolve concerns and/or complaints. Excellent communication, a positive attitude, and accurate data entry skills are essential for success.
Seasonal Support Specialists assist merchants on a regular basis with concerns and questions, provide our sellers information about our products and services, assists with order challenges, and can process returns and/or offer concessions using our online chat functionality. Overall, a Seasonal Support Specialist is our main contact point with merchants by assisting them with understanding our products and services and answering questions about any reservations. This role will maintain solid merchant relationships by handling questions and concerns with speed and professionalism. They resolve merchant inquiries, manage database records, drafting status reports on support issues. Data entry and research are required to troubleshoot merchant concerns.
Requirements
This position is a seasonal part time position!
5 positions available – start 9/5/23; ends 12/29/23
4 additional positions available – start 10/2/23; ends 12/29/2
Requirements
Must have own computer.
Must have reliable internet service
Maintaining a positive, empathetic, and professional attitude toward our merchants – at all times.
Responding promptly to merchant inquiries.
Above average computer skills. (Mac or PC)
Familiarity with ZenDesk or similar platform a plus
Communicating with merchants through various channels (ZenDesk, email, etc.).
Acknowledging and resolving merchant concerns.
Knowing our products – inside and out – to answer questions, answer their concerns, etc.
Reviewing content to answer questions about order processing, shipping status, delays, etc.
Keeping records of merchant interactions, transactions, comments, and concerns using ZenDesk.
Communicating and coordinating with peers, as necessary.
Providing feedback on the efficiency of the seller support processes.
Ensure merchant satisfaction and provide professional seller support.
Performing additional duties as needed.