Marathon Health
Overview
Scheduling Coordinator
Marathon Health is seeking a full-time Scheduling Coordinator to work collaboratively with our team serving the employees and families that visit our on-site and near-site corporate health and wellness centers. This is a remote position.
This is a 40 hour per week position with excellent compensation and full benefits including medical, dental, vision, 401(k), FSA, CME assistance, life and disability, paid time off and holidays.
Schedule: Monday – Friday; 8am – 5pm (EST), on rotation for Saturdays 8am – 12pm (EST)
If you are a Scheduling Coordinator who wants to work in a setting that emphasizes prevention, wellness, and patient involvement, we want to talk with you! Join a health care organization where the emphasis is on health outcomes, not patient volume and billing.
About Marathon Health
Marathon Health is one of the nation’s leading providers of employer-based health services. We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.
Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE). The selected candidate must pass a criminal background check and drug test.
Responsibilities
The Scheduling Coordinator will be responsible for supporting Marathon Health by providing best practice scheduling for patients and providers. Schedule patients and inform patients of prep instructions or other test requirements. Correctly identify the patient with proper medical record.
- Act as a customer service champion and Marathon Health advocate
- Manage all incoming communications from patients via email and phone
- Schedule health coaching and clinic appointments through Salesforce and/or EMR
- Triage incoming scheduling calls and other requests
- Collaborate within the Member Relations team to integrate customer service into clinical and nonclinical operations
- Monitor client and patient feedback and communicate concerns and issues to the appropriate department
- Answer communications from patients in a professional and courteous manner
- Diffuse negative patient interactions by appropriately managing conflict and building rapport with patients
- Accurately document and update records in appropriate systems
- Collect and track all wellness and incentive program forms into the Marathon Health portal
- Conduct data entry and customer support for wellness and incentive programs
- Proactively reach out to patients to confirm and update patient information in the Marathon Health portal
- Perform other duties necessary to support the Member Relations team
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred
- One year of customer service experience in a call center environment preferred
- One year in a clinical setting or healthcare setting preferred
- Pleasant and patient demeanor
- Ability to handle complaints and negative situations while maintaining a positive attitude
- Excellent verbal and written communication skills
- Knowledge of customer service best practices
- Ability to manage tasks/projects with aggressive deadlines/time-sensitivity
- Attention to detail with good organizational capabilities
- Professionalism and self-motivation with the ability to work well independently and on a team
- Proficiency with computers and strong typing skills
- Ability to maintain confidentiality
- Bilingual (English/Spanish) preferred
- This position is 100% remote. Candidate must have a quiet space where virtual meetings can occur without disruption or background noise. Candidates are responsible for providing adequate internet bandwidth to maintain high quality connections.
COVID-19 Vaccinations are not mandated at Marathon Health unless there are specific client requirements or applicable state laws.
(Colorado Only*) Minimum salary of $14.47/hour and Benefits
*Note: Disclosure as required by sb19-085(8-5-20) of the minimum wage compensation for this role when being hired to work in Colorado