City of Hope
Job Overview
The Clinical Scheduling Logistics Coordinator is responsible for expeditiously scheduling all functions of the new patient visit which includes the physician appointment(s), Nurse Navigator appointments, labs, testing, and transportation and could include travel and hotel arrangements. The scheduler effectively collaborates and coordinates with the patient, Empowerment and Government Service Center representatives, Nurse Navigation, and the outpatient clinic to appropriately schedule the patient based on physician availability and patient requests. This role has a responsibility to assist multiple CTCA sites.
Job Responsibilities
60% Expeditiously interview patients and/or gather information from others to ascertain patients’ medical and travel needs. Appropriately schedule patients based on new patient pathway guidelines. Arrange travel for patient through Travel Dept. and confirm schedule arrangements with patient. Exemplify excellent customer services skills when communicating with patients and Stakeholders to promote top box patient satisfaction scores and our Stakeholder Bond. Escalates special issues/needs to leadership or a clinical resource. Document planned tasks and completed interactions in CRM system for visibility of patient status. This role will be assigned a variety of complexity in scheduling assignments and receive direction from physicians or other qualified clinical personnel involving more complex patient scheduling needs.
10% Maintain working knowledge of hospital policies and procedures. Maintains broad knowledge of scheduling processes/procedures and customer service practices by attending meetings and educational opportunities directed by your leadership. May be asked to assist with training/on-boarding of new Stakeholders.
10% Support department strategy and key performance indicators by tracking personal productivity/statistics on department log(s) and on Lean Daily Management board. Partners with leadership to understand the department and corporate strategy and operating directives. Follows established methods, processes, and pathways to accomplish goals and seeks out guidance for less routine or new assignments.
10% Serve as a resource to Nurse Navigation and the clinic care teams to refine and personalize new patient evaluations after further review of medical records and pre-visit clinical phone interview.
10% Supports department strategy and key performance indicators by assisting on projects and assignments as requested by leadership outside of routine work.
Skills, Education, and Additional Information
- Highschool Diploma or GED, Associates degree preferred
- Two years of professional experience, preferably in the medical field
- Experience with multifaceted online computer applications, preferably medical scheduling
- Strong attention to detail
- Communicate effectively both written and verbally
- Ability to be empathetic and resolve conflict/barriers
- Ability to handle difficult situations and escalate when necessary
Pay Range$18.39 – $28.42
Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.