Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.
About The Role
The Sales Support Specialist provides pre and post-sales support for the Account Director and Account Executive and their assigned customers. Reports to the Account Director.
Responsibilities
Assist in the proposal process for customer inquiries
Reading and understanding contracts
Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
Provide solution recommendations, pricing, and project management support to generate additional revenues
Assist with order provisioning and escalations when necessary
Monitor dispute activity and assist in the resolution of any customer invoice disputes
Ensure customers are familiar with electronic systems and procedural aspects of conducting business
Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
Accompany account executives to on-site meetings or conference calls as requested
Further responsibilities as communicated by the leader
Required Qualifications
Education Required
BS/BA in Business or Marketing or equivalent work experience
Required Skills
Effective leadership skills
Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
Strong conceptual skills
Excellent verbal and written communication skills
Ability to work independently with all levels of management with customer base
Proficient in Microsoft applications such as Excel, PowerPoint and Word
Desired Skills
Knowledge of Frontier systems and applications for order tracking
Wholesale Telecom industry experience
Ethernet technology
Self-starter, critical and strategic thinker with strong time management and organizational skills
Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
Well-organized with the ability to multi-task and prioritize to meet deadlines
Detail-oriented with excellent written and oral communication skills
Demonstrates a commitment to excellence (i.e., continuous improvement)
Able to self-motivate and require little direct supervision
Ability to successfully interact and build trust and rapport with internal partners and customers
Ability to quickly understand funding programs, strategic product applications, and processes
Salary Range $64,000 – $189,000
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation.