Job Category: Sales & Marketing
Description
JOB TITLE: Sales Support Representative
DEPARTMENT: Enterprise Solutions – Business Development-Sales Support
REPORTS TO: VP of Sales – Enterprise Solutions
JOB LOCATION: Remote (U.S. Based)
TRAVEL: This position requires 20% travel to customer sites throughout North America
SUMMARY OF POSITION: Provides support functions to the Sales Department, with the objective of moving the opportunity effectively and efficiently through the closing stages of the sales cycle.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Completes or assists, within established turn-around times, in the fulfillment of all transaction related functions, such as proposal generation, statements of work, configuration request, order processing requirements, and order status updates.
- Communicates with customers on behalf of the Sales Team in the following capacities – gathering additional information to complete configuration requests, configuration revisions, proposals, and/or required order fulfillment information.
- Responds promptly and effectively to all customer requests.
- Proactively communicates with sales force on all sales support activities within a given sales opportunity.
- Maintains complete and accurate records of any assigned activity or customer contract in CRM system.
- Remains current on product knowledge, technology trends and advancements.
- Liaison for customers and Sales Team among other internal departments.
- Works with Accounting as needed to research, clarify, and reconcile invoice and payment issues.
- Projects as assigned by Manager.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- 4 years related work experience in a Sales Operations Role in the Software industry.
- Minimum of 3-5 years of related experience
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- ECM Certifications Plus
- ECM Certifications-Sr. Level Plus
- Certification-Scanning Software Plus
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.
Qualifications
Education
Required
High School or better.
Experience
Required
4+ yrs of experience in a Sales Operations role