It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 60,000+ professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, CUB CADET and more.
The Stanley Black & Decker Storage Solutions Team of the Industrial Division is growing in dynamic new ways. We recognize that the right people, offering their expertise and ideas, will enable us to continue our success. Stanley Black & Decker is one of the world’s most recognized and trusted brand names. We pride ourselves on providing exceptional customer service.
What You’ll Do
The Sales Support Associate is responsible for entering and maintaining customer account information for orders, contacting customers for missing order specifications, and driving customer service workflow. The individual candidate will enjoy working in a fast-paced environment with multiple interruptions. This person will have a passion for providing excellent customer service support, and a keen attention to detail. This is a great opportunity to learn all aspects of customer service and offers future growth and advancement potential. The Associate will also be responsible for:
- Daily communication with customers, Territory Managers, and Regional Sales Managers regarding questions pertaining to quote requests or missing product information on RFQ’s and orders.
- Maintain all databases with high level of accuracy and efficiency=
- Initiate correspondence to ensure prompt resolution of any outstanding issues.
- Communicate effectively and professionally with both internal and external customers
- Exceed department standards and goals
Who You Are
- Associates Degree or a High School Diploma/GED
- Minimum 1 years of experience in a Customer Service or a Sales Support role
- Excellent communication, interpersonal and telephone skills
- Commitment to providing superior customer service
- Demonstrates effective teamwork skills
- Proficiency with MS Office with emphasis on Word, Excel, and Outlook
- Demonstrated ability to handle multiple tasks simultaneously, and work within tight deadlines
- Ability to learn new software programs quickly
- Ability to work independently with minimal supervision
- Ability to work flexible work hours and overtime if needed
- Knowledge of SAP, Salesforce.com preferred but not required
What You’ll Receive
You’ll receive a competitive salary and a great benefits plan:
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
How You’ll Feel
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
Stanley Black & Decker is one of the world’s largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.