Employer: Grailed
As Seller Support Associate, you will be a key contributor in a support function to our current Grailed power sellers, as well as play a pivotal role in the onboarding of new sellers. Reporting into our Manager of Seller Success, you will get invaluable experience supporting multiple facets of the supply organization.
As Part-Time Seller Support Associate, you will:
- Manage inbound power seller requests and act as a liason to cross-functionally deliver requests back to sellers
- Support onboarding of new sellers including but not limited to: uploading of items into Grailed back end, account set-up, authentication, and partnership
- Generate reports and perform data gathering to contribute to the strategic efforts of the supply organization (evaluating competitors, market trends, etc.)
- Maintain accurate and up-to-date records within project trackers, CRM systems, etc.
- Provide general administrative support to the team including but not limited to: putting together briefing docs, purchasing & managing inventory, managing meetings (e.g. conference call set up, agendas, etc.), coordinating shipping needs & deliveries, filing expenses, etc.
- Support build-out of sales enablement collateral (e.g. pitch decks) for current/potential seller prospects
- Deliver ad hoc strategic projects and data requests
The following might describe you:
- Self-starter who is solutions-oriented, thrives under pressure, and enjoys fast-paced work; able to function in high velocity iterative environment
- Strong interpersonal skills; must be comfortable engaging with and building rapport with internal and external partners
- Excellent communication and listening skills
- Great phone demeanor and professionalism
- Familiar with the streetwear, fashion, luxury or resale market
- Possess a strong attention to detail; organized and punctual
- Ability to achieve and maintain individual goals
The following are a plus:
- Previous experience in a startup or a business in hyper-growth mode
- Familiar with the Grailed app and feel comfortable providing advice on best practices
- Familiar with BI tools (i.e. Tableau, Looker, or similar)
Grailed cares deeply about the customer and the employee experience. We are a fully-distributed remote team throughout the United States and have our headquarters in NYC. Each Grailed team member is given the freedom and tools to do their best work from wherever they choose. We offer a 401(k) plan and paid sick/safe leave. We take pride in the healthy work-life balance and innovative work environment we have created.
Grailed is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. If you have a disability or special need that requires accommodation, please email us at [email protected] to let us know.