Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
Taskrabbit is a remote-first company with employees distributed across the US and EU
5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
You’ll love working here because:
Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
The Values.
Care Deeply. We take time to be present and partner with our team and communities.
Level Up. We navigate through ambiguity and go the extra mile.
Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
Lead The Future Together. We value entrepreneurship and are inspired by action
The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
About the Role
As the Risk Specialist, Fraud, you will work with the Fraud Manager to assist with the development of the fraud prevention strategy as well as the development and execution of the tactics to help mitigate losses. This function is tasked with ensuring the safety, and earning the trust, of all our clients and Taskers on the TaskRabbit platform. This will be accomplished through close partnership with the Risk Operations team and other teams as necessary. The scope of role encompasses all areas where fraud may potentially occur, and includes data analysis, dispute representment, and data monitoring.
The Risk Specialist, Fraud is responsible for helping guide investigations, identifying new fraud patterns, proactively mitigating loss, responding to disputes manually as needed, and any other duties as assigned.
What You’ll Work On:
Manual representment of chargebacks
Fraud escalations from RiskOps team
Targeted investigations into category and job fraud
Targeted investigations into collusion
Targeted investigations into Gift cards and promo abuse
Early Fraud Warning reviews
Fraud rules in DataVisor
Tracking fraud results of fraud efforts
Queue work as needed
Proactive Trademark infringement investigation and/or other sites attempting to exploit/target Taskrabbit users
Other work not yet identified in the Risk and Fraud space
Your Areas Of Expertise:
Bachelor’s degree in any field or work equivalent experience
Minimum 2+ years in Risk Operations or conducting investigations on behalf of an organization, with a bent toward experience in a Managed Marketplace.
Strong problem solving and analytical abilities
You are effective at critical thinking, understanding policies, and making tradeoffs
Experience with business analytics tools like Looker and Fraud investigation tools like DataVisor, Stripe Radar and Emailage.
Ability to collaborate cross-functionally with Customer Support, Legal, and RTP teams to manage specific customer escalations, customer deep dives and executive escalations.
Analytical mindset and creative thinker to assist with Risk and Fraud projects which directly contribute to company objectives and key results.
Excellent verbal and written communication skills. You are proactive, clear, concise, and comfortable working with all levels of the organization.
Passion for driving toward an excellent customer experience.
Bonus Skills
Strong interpersonal and communication skills, with the ability to work effectively with various departments in different time zones.
Ability to handle multiple internal customer inquiries and the Fraud queue work.
Ability to draw business level conclusions based on policy, data gathering and investigation.
Excellent time-management skills and attention to detail.
Consistently available to rapidly respond to interdepartmental requests and escalations
Adapts well to a fast-paced working environment.
Professional, positive, and approachable attitude.