We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
JOB DESCRIPTION
What does a Risk Consumer Complaints Supervisor do at Green Dot?
You will be responsible for overseeing the Risk Consumer Complaints team. You will have a chance to be a subject matter expert and escalation point to the Risk Consumer Complaints Investigators. You will also have an opportunity to develop and train employees and ensure daily tasks are completed and/or resolved.
As a Risk Consumer Complaints Supervisor, you can look forward to:
- Supervising the Risk Consumer Complaint Investigation team that is responsible for reviewing and responding to agency complaints related to account disputes and / or restrictions.
- Overseeing efforts designed to resolve and prevent consumer complaints.
- Partnering with Sr. Risk Management team(s) and other groups to resolve complaints within designated SLAs.
- Evaluating and identifying trends for assigned activities and recommends improvements to enhance regulatory compliance, operational efficiency, and loss mitigations.
- Selecting, developing, training and evaluating the Risk Consumer Complaint Investigation team to ensure the efficient operation of the function.
- As needed, conducting complaint investigations, and providing technical assistance to team and other program staff to ensure consistency in the interpretation and application of federal and state requirements.
- Assisting with the implementation of the complaint investigation system, the development of necessary processes and procedures for investigating complaints, maintenance of documentation necessary for federal compliance, and other administrative functions necessary to carry out the state and federal requirements.
You might be the right match for this role if:
You are looking for an opportunity to supervise a team. You have the ability to train new and existing team members on all processes including any new processes as they arise. You have the ability to understand the direction of the team and company and able to make recommendations. You are able to multitask with changing daily priorities, are highly organized, a proactive problem-solver, superb attention to detail, and have the proven ability to present and partner with senior and executive leadership.
Ready to join us in our mission? These are the qualifications we are looking for:
Required:
- Minimum 4 years of customer service experience
- Minimum 2 years of risk experience (Fraud/Disputes)
- Proficient in Microsoft Office suite, including Word, Power Point and Excel
Preferred:
- Minimum of 1 year of previous people management experience
- Bachelor’s degree
- Ability to create pivot tables and analyze large sets of data
POSITION TYPE Regular
PAY RANGE
The targeted base salary for this position is $45,100 to $68,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.