Vault Health
Vault Health is an innovative digital health company that offers in-clinical and at-home health interactions and expert insights to ensure a safe and productive workplace. Vault Workforce Screening provides the tools and support needed to help ensure a safe and productive workplace. We leverage our innovative technology, expert insight, and talented customer service team to provide accurate, timely, and actionable intelligence for any organization. With our smart technology and nationwide network of over 17,000 clinics, we enable results with speed and accuracy. Vault was founded in 2019 and is based in Miami, Florida.
About the Opportunity:
Vault Health is looking for a Retrievals Representative to call clinics and laboratories to obtain documents for case completions as well as requested status of results form the clinics and laboratories. We are looking for someone who can create the orders using specific systems and someone that can work through various queues to resolve any issues and to complete any open cases.
Responsibilities:
- Outbound calls clinics and laboratories to obtain documentation, corrections, or verification for case completion.
- Send emails and faxes to follow up on the documentation when needed.
- Reply to emails that are received form sites and laboratories.
- Create orders using the proprietary systems.
- Identify issues and successfully resolve, quickly and efficiently.
- Answer incoming calls from a call queue with questions on the documentation requests or transferring the calls when questions are for another department.
Qualifications:
- Ability to effectively communicate with written and oral communication to clinics, clients, and internal contacts.
- Able to achieve goals put in place to manage workload.
Hours are M-F 8:00AM to 4:30PM CST.
Salary: $16-$17/hr
Because our team members are trusted to handle sensitive information, all offers are contingent upon successful completion of a background check.
Vault Health is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or veteran status.