If you’re the kind of person who can turn a “I’m canceling” call into a real conversation, this role is built for you. You’ll help home service Pros solve problems fast, see the value clearly, and make the right call for their business.
About Housecall Pro
Housecall Pro builds software that helps home service professionals run and grow their businesses with less chaos. Their tools cover scheduling, dispatching, payments, and more, all focused on saving Pros time so they can live and work better. They support 40,000+ businesses and are on a mission to champion Pros to success.
Schedule
- Remote (U.S.)
- 8-hour shifts scheduled within 5:00am–7:00pm Pacific Time
- 1 Saturday per month required
What You’ll Do
- Own relationships with assigned Pros who are requesting to cancel or are at risk of canceling
- Take live transfer cancellation calls and make outbound calls to at-risk accounts
- Use consultative selling to uncover the real reasons behind cancellation intent
- Coach Pros through options and objection-handle with empathy and clarity
- Troubleshoot in real time to remove blockers and resolve issues when appropriate
- Build a clear 30-day path forward to help Pros realize value after a save
- Follow up after successful saves to ensure outcomes are being achieved
- Support billing-related retention work, including payment updates and recovery of failed payments
What You Need
- Bachelor’s degree preferred (not required)
- 1+ year of full-time sales or retention experience
- Proven ability to meet or exceed metrics and KPIs
- Strong consultative selling and objection-handling skills, especially in tough conversations
- Empathy, curiosity, and the ability to listen and adapt in real time
- Experience using AI tools to improve work quality and efficiency
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Flexible, take-it-as-you-need-it paid time off plus paid holidays
- Paid parental leave
- Monthly tech reimbursement
- Employee Assistance Program (EAP)
Roles like this move fast. If retention is your lane, don’t wait around.
Go help Pros stay in the game, and get rewarded for making the save.
Happy Hunting,
~Two Chicks…