Job Type
Full-time
Description
Job Summary
iBTR seeks a Resource Center Representative with strong customer service, organizational, and technical skills to assist client employees with their benefit inquiries, including enrollment.
Duties and Responsibilities
Other duties may be assigned.
Support and assist client employees with the benefits enrollment process.
Identify and assess enrollment needs.
Troubleshoot and research benefit administration technology challenges.
Use deductive problem-solving skills to investigate and solve a broad range of problems.
Perform password resets.
Complete online enrollment over the phone.
Attend all team and global team meetings.
Respond to questions regarding basic employee benefits including plan coverage details, cost calculations, dependent eligibility, documentation requirements, etc.
Document all client/employee communications in required systems and formats.
Process enrollments, life status events, EOI processing.
Meet assigned key performance indicators.
Follow communication procedures, guidelines, and policies.
Stay current with system information, changes, and updates.
Assist in identifying opportunities for improvement.
Assist with client and department documentation.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of knowledge, skill, and/or training, or equivalent combination of education and experience.
Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm.
Ability to multi-task, prioritize, and manage time effectively.
Excellent grammar and communication skills.
Strong communication skills and active listening.
Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm.
Possess excellent communication skills (written and verbal) with the ability to convey information clearly and concisely.
Excellent customer service skills
The ability to work in a fast-paced environment, navigate multiple systems and effectively use resources to resolve inquiries.
General knowledge of insurance terminology (i.e., deductible, copay, coinsurance, PPO/HMO)
Basic math and PC skills, including MS Office applications.
Ability to work in a team-oriented environment.
Education and Experience
Previous call center experience required.
High school diploma or equivalent required
One (1) year or experience in employee benefits administration technology solutions
Minimum two (2) years of customer service or administrative or call center experience required.