Support clients nationwide with fast, accurate IT help desk solutions.
About Marco Technologies
Marco Technologies has been making business technology Simple. Secure. Better. for over 50 years. From hosted/cloud services to managed IT, phone systems, printers, document management, and AV solutions, Marco partners with organizations across the country to keep their technology running smoothly. With a Gold Standard Culture built on employee engagement, client satisfaction, and strong community partnerships, Marco is a leader in the Print & IT services and consulting industry.
Schedule
- Full-time, fully remote (must reside in DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, or WI)
- Standard business hours with flexibility for client needs
- Participation in inbound calling contact center rotation
Responsibilities
- Serve as the first point of contact for IT clients via phone, email, and system alerts
- Assess problem severity, log details, and create service requests in ticketing system
- Troubleshoot and remediate Tier 1 issues including basic break/fix and move/add/change requests
- Provide timely updates to clients on issue status and estimated resolution times
- Assign service requests to the appropriate resource when escalation is needed
- Verify functionality of systems and applications post-resolution
- Maintain accurate client contact and database information
- Document work thoroughly and follow established operational best practices
- Attend required team and company meetings
Requirements
- High school diploma plus 2 years of relevant experience, or Associate’s degree
- Previous IT/help desk experience preferred
- Strong customer service abilities and phone communication skills
- Proficiency with Microsoft Office (Outlook, Teams, Excel) and collaboration tools
- Excellent time management, multitasking, and organizational skills
- Detail-oriented with strong follow-through to resolve tasks
- Ability to work collaboratively in a fast-paced, client-oriented team environment
Compensation & Benefits
- Hourly pay range: $19.94 – $29.92 + bonus opportunities
- Compensation based on skill level, experience, and education
- Full benefits package including health, dental, vision, retirement, and PTO (see careers page for details)
Why Work at Marco?
Join a company with a strong history, innovative services, and a culture focused on growth and engagement. Whether you’re early in your career or looking to expand your expertise, Marco offers opportunities to thrive in IT and technology services.
Happy Hunting,
~Two Chicks…