Resolution Coordinator I, Contact Center

locations
Remote Option Available
posted on
Posted 20 Days Ago
job requisition id
R-1309639
Position Summary…
What you’ll do…
Submitting your application to this requisition will place you into consideration for one of these roles – Resolution Coordinator I, II, & III. Your application will be evaluated for these roles based on experience, assessment results, and position availability.
At Walmart we are always “Happy to Help”

We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding expectations, building relationships, and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

As a Customer Care Specialist, you will manage a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable and dedicated to making a difference.

The Requirements:

Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Successful completion of mandatory training
Customer service experience
Hours: We provide 24/7 customer care with a variety of shift opportunities

About Walmart Contact Center:

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates. Our associates thrive in this high-volume environment that handles 6 million contacts per year. We are a metrics driven center dedicated to driving results via phone, email and chat communication.

Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

basic computer processing/data entry software