What Customer Operations Support contributes to Cardinal Health
Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.
Remote, Full Time
Shift: Monday-Friday 10am-6:30pm EST
Qualifications
- High school diploma preferred
- Prior computer experience using Microsoft Office systems preferred
- Previous call center experience preferred
Responsibilities
- Offer professional and timely service as a representative of Cardinal Health at-Home
- Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Provide problem resolution for order issues in a timely manner
- Demonstrate excellent communication skills
- Must be able to multitask in a fast paced environment
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
- Team player
- Being able to problem solve and take initiative
- Ability to work overtime when needed
- Demonstrates a customer-centric advocacy mindset
- Strong communication skills, both written and verbal
Anticipated salary range: $15.00-$21.19
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 03/09/2024 *if interested in opportunity, please submit application as soon as possible.