Who we want:
- Workstyle: Perform tasks that are generally routine and manual with high attention to detail
- Team Player: Build positive relationships with others to achieve common goals
- Reliable: Manage time, to ensure being at work on time and effectively get the job done
- Customer-oriented achievers: Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
What you will do:
As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes
- Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel
- Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
- Advise accounts on ProCare programs during repair approval/pricing confirmation calls
- Work with cross-functional teams to prioritize urgent repair orders
- Maintain meticulous documentation for each order; assist in team’s shared inbox
- Manage repair order intake and repair approvals for assigned regions
- Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary
- Enter complaint information in a timely manner for tracking and visibility
- Maintain excellent customer service throughout all interactions
- Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual’s performance
What you need:
- High School Diploma or GED, required
- Two (2) years’ relevant work experience, required
- Call center experience, preferred
- Proficiency in MS Excel, Word, Access, Outlook, Oracle, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred
$21.05 – $37.02 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.