Repair Representative – Charlotte, NC

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Repair Representative!

In this role, we give you the opportunity to showcase your customer service skills with clients and vendors while keeping safety and compliance top of mind as part of our Enterprise Risk Management family. This is an administrative position in a professional setting where we work hard and reward hard work! While in this role, you will perfect your phones skills by helping clients; you will become a vendor expert by arranging services, negotiating where needed and trouble-shooting a variety of situations.  You will confirm pricing and payment standards are met. You will also get the opportunity to give back to the community.  Enterprise is a privately held, full-service fleet management business where we pride ourselves on giving back to the communities where our business partners and employees live and work. 

Compensation for this role begins at $35,100 per year but can increase depending upon relevant experience and skill level.  This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. This is a remote position working from your home in the Charlotte, NC Metropolitan area. 

Enterprise Fleet Management offers a comprehensive health-care package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

Company Overview 

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 725,000 vehicles and growing at almost 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
• Ensure payment of vehicle repairs and parts invoices in a timely manner
• Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed
• Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor
• Assist Claims Support Coordinators and Repair Compliance Coordinators as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications:

• Must reside in the Charlotte, NC Metropolitan area
• One year or more of Customer Service experience
• One year or more of administration experience
• Intermediate knowledge of Microsoft Office applications (Word, Excel) 
• Automotive repair experience preferred
• Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have the ability to meet all work from home technical requirements

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)