Support commercial clients, resolve billing issues, and negotiate payment plans—all from home.
About Comcast
Comcast is a Fortune 50 company at the forefront of media and technology. We bring innovation to millions through digital solutions and world-class customer care. As a fast-paced industry leader, we empower our team to grow while delivering unmatched service and value.
Schedule
- Full-time
- 100% Remote (U.S.-based)
- Must be available for nights, weekends, and variable scheduling
- Overtime may be required
What You’ll Do
- Manage inbound and outbound calls with commercial customers regarding delinquent accounts
- Negotiate payment plans in line with federal, state, and company collection policies
- Explain billing cycles, charges, and services in clear, professional language
- Process payments, set up arrangements, and issue disconnects when needed
- Resolve account discrepancies using internal tools and established procedures
- Work cross-functionally to uphold Comcast’s Net Promoter System (NPS)
- Maintain high standards of integrity, confidentiality, and customer care
What You Need
- High School Diploma or GED
- 0–2 years of customer service, collections, or account management experience
- Strong communication and conflict resolution skills
- Ability to multitask across systems in a fast-paced, high-volume environment
- Comfort with inbound and outbound phone interactions
- Familiarity with internet, phone, or cable services a plus
Benefits
- $15/hr base pay
- Comprehensive medical, dental, vision, and prescription plans
- 401(k) with 6% dollar-for-dollar match
- Paid time off, holidays, tuition assistance, and exclusive employee discounts
Make every call count—help customers stay connected while supporting your career from home.
This isn’t just collections—it’s customer care with purpose.
Happy Hunting,
~Two Chicks…