Department Summary
DISH and its family of brands is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. At DISH, we reimagine connectivity through new platforms, new business models and new ways of thinking.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can. Boost Infinite will become the fourth-largest wireless carrier and change the way the world communicates.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need-to-achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities
As a part of the customer experience team (CXO), you will be the voice of the company to our customers. The Wireless Customer Care team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

The Wireless Customer Care team members are responsible for providing quality customer service and technical support. Other responsibilities include:

Establish long-term customer relationships by providing exceptional service and one-call resolution
Maintain strong knowledge of our wireless products, accessories and pricing plans
Provide product suggestions and sell our products and services to customers
Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation
Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
What’s in it for you?

$150 Reward bonus monthly until reward program is established
Upon completion of training and meeting competency standards, you will be eligible for a 10% increase to your starting rate
Company provided Equipment
Extensive Benefits Package
Medical, Dental, Vision Insurance
Paid vacation and sick time
401(k) Investments
Company-matched funds
Tuition reimbursement
Heavily discounted DISH, Sling, & Boost Infinite Service
330 free channels including premiums
$5 monthly Sling Blue and Orange service
$15 per line (up to 5) for Boost Infinite wireless
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Skills, Experience and Requirements
All candidates must have

High School diploma, GED, or equivalent experience
An awesome attitude with a customer-first mindset
A desire to work in a collaborative team environment
Ideal candidates will have

Related customer service experience and/or training is a plus
Experience in the wireless industry is a plus
Familiarity with wireless devices and their functions
Familiarity with the process of changing wireless providers
Strong sense of pride when assisting customers with pricing, wireless devices, services and products
Adaptability to different work environments
High engagement throughout the entirety of their shift
Willingness to work flexible schedules – pay differential applies to weekends, evenings and holidays
Ability to smoothly operate Windows OS desktop computers
Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
Excellent written and verbal communication skills with the ability to provide a high level of customer service
Willingness to proactively communicate problems back to the business
A desire to continually improve and an openness to being coached and developed

Where you’ll be working:

You’ll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.

Work-at-Home Technical Requirements:

DISH will provide all initial equipment required to perform the role aside from home internet!

A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment, and shall remain the property of DISH.

Required Accessories will initially be provided with a 30 day limited warranty. After 30 days from hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.

Required Accessories:

USB Headset

USB Keyboard

USB Mouse

USB Webcam

Ethernet cable

Home internet

Dedicated home office workspace with:

Stable Cable, DSL or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps

Wired ethernet between modem and PC without the use of an adapter:

Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

We are currently hiring in the below states:

Florida $15.00

Georgia $15.00

Indiana $15.00

Kansas $15.00

Mississippi $15.00

Missouri $15.00

Nebraska $15.00

New Mexico $15.00

North Carolina $15.00

Oklahoma $15.00

South Carolina $15.00

Tennessee $15.00

Texas $15.00

Utah $15.00

Virginia $15.50

Wisconsin $15.50

West Virginia $15.00

LI-REMOTE

Benefits
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Salary Range
USD $15.00 / Hour