Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
About the Role
In this role, you participate in Agero’s world class training program which is a blend of instructor-led, self-paced, practice and on the job training. Your experience, coupled with Agero training will prepare you to answer inbound phone calls from stranded motorists and dispatch our contracted providers to come to the rescue. After training and in the 30-60 day period of your career, if you perform you can expect to see new responsibilities and compensation related opportunities.
You are curious, you ask questions, you are calm and reassuring to our customers as you secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging. You verify the customer’s safety throughout the call, verify their roadside coverage, and current location so you can send help.
Agents (soon to be you!) that excel in this role possess
- You have prior PROFESSIONAL EXPERIENCE
- You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful time
- You are ACCOUNTABLE in bringing your BEST SELF to the job everyday
- You are AMBITIOUS and looking to learn more and grow your service career