The Medication Therapy Management (MTM) Fulfillment Coordinator I will assist the MTM Pharmacist to support our mission of delivering safe, effective and affordable medication therapy management services to our target population. The MTM Fulfillment Coordinator will assist pharmacists by providing outstanding pharmaceutical care and customer service to patients in a team-based setting. In addition, they will perform clerical duties which do not require the professional clinical judgment of the pharmacist.
Responsibilities:
Patient Care Fulfillment Activities
Contact patients via phone to introduce and explain the benefits of the MTM program and ensure patients are prepared to complete the MTM service at their scheduled appointment time.
Accurately conduct telephonic patient intake by inputting demographic, allergy and medication information into the MTM platform.
Document patient questions and/or concerns for the pharmacist to address directly with the patient.
Contact patients as needed for follow-up and adherence monitoring.
Prescriber Fulfillment Activities
Engage with prescriber offices to obtain responses to pharmacist-generated clinical recommendations.
Collaborate with pharmacist, pharmacy technician, and pharmacy student colleagues to support resolution of medication therapy problems.
Assist with documenting and submitting claims for clinical interventions made by pharmacists.
General Activities
Provide exemplary internal and external customer service through prompt, professional, and polite communication.
Perform auxiliary functions essential to the efficient operation of the department.
Meet productivity and performance expectations set forth by manager
Qualifications:
Preferred –
High school diploma or equivalent
Outpatient pharmacy technician experience
Medication reconciliation experience
PTCB Advanced Certified Pharmacy Technician (CPhT-Adv) certification
Completion of a Medication History Education/Training Program
Medical background or alternative patient care experience
Experience coordinating, delivering, and/or supporting MTM programs
Experience with MTM Platforms, electronic health records and scheduling software.
Required –
Active pharmacy technician license in the state of residence where required and current National Pharmacy Technician Certification (ExCPT or PTCB)
Proven record of excellent attendance and punctuality
Extensive understanding of:
Medications and medical terminology, including basic disease state knowledge
Pharmaceutical therapeutic categories and common indications of medications
The pharmacist’s clinical role in the care of patients
Proven ability to:
Use and pronounce common medical and pharmacy terms correctly, including medication names
Use and understand pharmaceutical references
Evaluate information from both oral and written sources and report information to pharmacists
Follow step-by-step instructions and enter data accurately into MTM database with close attention to detail
Provide excellent customer service with a can-do attitude
Work independently in a collaborative environment
Location:
Remote Telecommuter, United States
Availability:
Available to work various shifts, including evenings and weekends.
Full Time
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado
Anticipated Pay: $20/HR
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
